Our returns policy

Need to Send Something Back?

We want you to love your purchase as much as we do! If for any reason you don’t - we will gladly accept returns within 14 days for any purchases that meet the criteria of our Returns Policy.

  1. Get in touch requesting a Return Authorisation Number (RA) by clicking here or emailing shop@grownandgathered.com.au. Outline the details of the item you would like to return and let us know if you would prefer a refund or store credit.
  2. Once you’ve received your RA, place your item in its original packaging, or a suitable equivalent.
  3. Send your parcel to: 
    Grown & Gathered - Returned Item
    C/O NPF
    9 Macquarie Drive
    Thomastown
    VIC 3074

    Grown & Gathered cannot be held responsible for any returns that go missing in transit. As such, we suggest using a trackable postal service.

We will do all we can to process your return in a timely manner, though please allow up to five working days for us to do so.

Please note: If you are returning a sale item, please follow procedure above but note that we can only provide an exchange for store credit.

Returns Policy

  • All requests are to be made within 14 days of placing your order.
  • All items must be returned in their original condition, that is unused, or they may not be accepted.
  • All items must be sent directly to the above address, as we can only process refunds at our warehouse.
  • Refunds will be credited to your original method of purchase.

  • Should an item be damaged or incorrect, we will provide a full refund, as well as cover the return postage costs.

Thanks! M&L xx